Head of CRM & CX - Consultancy

A fast-growing marketing consultancy is hiring a Head of CRM & CX to lead its retention and customer experience practice. You'll work embedded with e-commerce, luxury and media brands, so the impact of your work shows up directly in their revenue. You'll inherit an established team and have real freedom to shape where the practice goes next. What You'll Do Lead and grow a team of CRM and CX specialists, including hiring, project staffing and development Own the CRM strategy for each client acro…