Technical Sales Assistant (H/F)

Key Responsibilities
Customer Relationship Management
- Handle incoming customer inquiries and calls
- Identify, assess, and qualify client needs
- Provide tailored technical and commercial solutions in collaboration with field sales representatives
- Build and maintain long-term, trust-based relationships with customers
Sales Administration & Operations
- Prepare and follow up on quotations
- Manage orders and ensure accurate processing through delivery
- Support in monitoring ongoing customer files and coordinate internally to ensure service quality
- Support in handling and resolving commercial disputes
Business Development
- Proactively contact and reactivate inactive clients
- Contribute to customer retention initiatives
- Support revenue growth through upselling and cross-selling activities
- Work closely in partnership with a field sales representative (dual-sales approach)